Find it for me
What it is
Can't see the phone or gadget you want? Ask us to find it. Asking is free. You need a free Care membership, so we can send you the answer in the app.
How to ask
Tap Find it for me in Search, on a product page, or in the Care tab. Tell us the item, storage, colour, other colours you'd take, new or pre-owned, your budget and how soon. We answer here, usually in minutes while the store is open.
Confirmed order: "We've lined it up for you"
We know we can get it. You pay a deposit of 25% of the top price. Example: price TT$2,000 to TT$2,250, deposit TT$562.50. If we are late, or we can't get what we agreed, you get all the deposit back. If you cancel, we keep it.
Special search: "We'll hunt for it"
It's hard to find, so we can't promise. You pay a search fee of 25% of the top price. It is not refundable, because we only promise to look. If we find it, the fee counts toward the price. Every search has an end date.
When we find it
We send a photo and the final price. Pay the rest within 7 days, then pick it up in Arouca or LCM, or get it delivered. If you don't pay in 7 days, we keep the deposit or fee.
If it costs more than we agreed
You choose. Buy it at the new price, or say no and get all your money back.
How to pay
By bank transfer (Republic or First Citizens) or at a store counter. We check every bank transfer before we confirm it. Card payment comes later. Paying in the app may not be open yet: then a store messages you about it.
Your information
We keep what you asked for and your payments with your Care account. Only the owner and store managers see your name and contact. We never sell it.